Customer FAQs

If I don't find the answer to my question here, how can I find help?

If you can't find the answer to your question here, please contact Customer Services by email on info@winerite.com or call the sales team who can help with most enquiries on 0113 365 1050 (office hours 9.00am - 5.30pm, Monday - Friday).

Most email enquiries are responded to within 1 hour during business hours. We aim to respond to all enquiries within 24 hours.

Can I purchase at Winerite without logging in or registering?

All customers are required to first register before being able to purchase. The account registration form is simple to complete. Most account registrations are activated within 1 hour during normal business hours, provided all the information on the online account registration form has been provided accurately. As Winerite is for trade only, we are required to perform due diligence checks on all prospective customers before an account can be activated. Once you register for an account and it is approved, you can start to purchase immediately. You can also view past orders, download invoices, create a favorites list, save multiple business addresses in your address book and experience a streamlined checkout experience. At Winerite, we endeavour to make the purchase experience as simple and user-friendly as possible.

How can I specify a delivery address which is different to the invoice address for my order?

In the checkout you enter your shipping address first. You are later prompted as to whether your invoice address is the same as the delivery address. If not simply move the slider to say NO, and you will be prompted for the invoice address. It's really simple.

How can I pay for my order if I have problems paying online?

To avoid most issues which can occur when paying for your order online, please make sure the Invoice Address you enter on the Winerite website is the same as the address to which to which your card is registered.

Providing an incorrect Invoice/Billing Address can result in the transaction not being authorised and the order may be subject to further transaction checks which can delay dispatch.

Also, please make sure the security code entered is exactly as shown on your card. The security code is the last 3 digits, usually printed on the signature strip.

If you experience any problems using the online payment method, you can also call Winerite on 0113 365 1050 for assistance in paying for your order.

Do you have a minimum order level?

No. There's no minimum spend, so you can buy one bottle or several cases. It's up to you! The delivery charge starts from £5.99 (£4.99 ex VAT) no matter how much you buy for delivery throughout mainland UK.

FREE Mainland UK delivery is provided for orders over £350 (£291.67 ex VAT) in value.

Orders with a large number of cases or over £1500 (£1250 ex VAT) may be upgraded to a pallet shipment by the warehouse. There is no charge for this upgrade. 

Further information is provided in the Delivery Section.

Can I pay using my American Express card?

The Winerite website does not currently accept payment by American Express. Orders can be paid using the following card types: Visa, Mastercard, Maestro. You can also pay by bank transfer.

Does Winerite deliver on a Saturday?

Saturday delivery is available for Mainland UK delivery addresses only (excludes Scottish Highlands, Offshore Isles, Northern Ireland and other remote locations).

Saturday delivery must be selected in the Delivery Method section on the checkout page for an order to be dispatched on the Saturday delivery service. Please note the Saturday delivery charge is fixed at £8.99. For further details on Saturday deliveries please contact us on info@winerite.com.

How do I know the correct item are packed in the order?

All dispatched orders have a Packing Sheet enclosed. The Packing Sheet contains the order number, invoice address, delivery address and product/s ordered with respective quantities. No pricing is provided on the Packing Sheet.

I'm having problems with making payment by card, what do I do?

This can be due to :

- the 3 digit Security Code (this is the last three digits above the signature strip on your card or the last 4 digits on the front of your card for American Express) being entered incorrectly.

- your Invoice/Billing Address entered during checkout is incorrect (this is the address to which your Card is registered)

- your Card Issuing bank has put your card on hold.

If you originally entered any of the above details incorrectly please amend accordingly for any further transaction attempts. Please note the Invoice/Billing Address entered during checkout must be the same as the address to which the Card is registered.

If you continue to experience any difficulties paying for your order, you can call Winerite on 0113 365 1050. A member of the team will then be able to assist you in placing your order (office hours: 9.30am - 5.30pm, Monday - Friday).

As an alternative payment method, you can select "Payment by Bank Transfer". You will then be sent bank account details to send payment for your order.

Can I specify a delivery date for my order?

Yes, you can specify a delivery date request for your order on the checkout page.

We appreciate some businesses are not open everyday of the week. As such, you can request delivery on a particular day, Monday to Friday or Saturday. Simply enter your delivery date request in the respective box on the checkout page. This will then be picked up by the orders system.

If you leave the preferred delivery date blank, this will be interpreted by the dispatch warehouse that the order is required asap.

What if there's no one in at the time of delivery?

Not a problem. You can rearrange the delivery of your order with our courier partners via the couriers website or if you receive a text message regarding a missed delivery you may be able to rearrange delivery that way too. Delivery must be rearranged within 48 hours to help ensure the order is not automatically returned to the dispatch warehouse.

Our courier partners are instructed not to leave orders without first obtaining a signature or image capture at the time of delivery, to acknowledge receipt..

Our couriers will attempt delivery on up to 2 separate occasions. The second delivery attempt is usually made the following working day unless the courier is instructed otherwise.

If delivery is not possible on the second attempt the order can be collected from the couriers delivery depot for free. Our couriers will hold the order for up to five days after the second delivery attempt, thereafter the order will be returned to the respective dispatch warehouse.

A majority of orders are delivered successfully on the first attempt. We recommend where possible, the delivery address you provide is one where there is the best chance of successful delivery the first time.

You can also track the progress of your order by clicking on the link provided within the email you will be sent once your order has been dispatched.

Many of our courier partners send a text message on the day of delivery, to advise the order is on its way. This can only be sent to customers who provide a mobile contact number. Many of our courier partners are also now sending a text message with an estimated delivery time window on the day of delivery .

Do you deliver to my area?

We can deliver to addresses throughout Mainland UK, Scottish Highlands, Scottish Isles, Isle of Wight and Isle of Man. We do not deliver to the Channel Islands and the Republic of Ireland. In addition, we can't currently deliver to Northern Ireland, due to the additional processes required for delivering into this location. For further information on delivery please see the Delivery Section

A same day delivery service may be available for orders over £1200 (£1000 ex VAT) requiring delivery to Leeds and the immediate surrounding areas. Please contact Sales on 0113 365 1050 for further information.

How do I cancel an order I placed?

Cancelled orders yet to be dispatched.

If your order has not yet entered our dispatch process, it can be cancelled by sending an email with details of your order to info@winerite.com. Your order will be cancelled and a full refund issued.

Cancelled orders already dispatched.

Orders which have entered our dispatch process or have been dispatched can be cancelled by sending an email with details of your order to info@winerite.com. These orders will be provided with a full refund less the courier return charge.

Where an order has been delivered, please do not send back a cancelled order without first emailing info@winerite.com to obtain your RMA (Return Merchandise Authorisation) number.

For full details please see our Terms and Conditions

What are the recommended PC requirements for using the Winerite website?

In order to be able to use this site most effectively we recommend the following PC requirements:

Operating software: Latest Windows Operating Systems, Windows 10, Windows 8, Windows 7, Android, Macintosh OS X

Browser Software: Internet Explorer 11 and above, Firefox, Google Chrome, Safari, Android or Opera and most other popular browsers.

What if my goods are damaged, lost or has missing items when received?

On the rare occasion where your order is damaged, lost or has missing products these will either be replaced free of charge or a credit will be issued. Please see our Terms and Conditions for full details.

Can I contact Winerite by phone?

You can contact Customer Services at Winerite by email on info@winerite.com. Most enquiries are responded to within 1 hour during normal business hours. We aim to respond to all enquiries within 24 hours.

If you require any assistance in placing an order or require further stock availability information you can contact the sales team on 0113 365 1050, who will be happy to help.

Is it safe to give my credit/debit card details online?

Your order and transaction details are encrypted using industry standard SSL (Secure Socket Layer) technology. Encrypting private information ensures your order details are transmitted safely and securely through the Internet. We hold a DigiCert Inc SSL Security Certificate. DigiCert Inc is a market leading provider for SSL security certificates. Please see our Security Section for further details.

If you have any further questions or concerns about the security of our service on the Internet, please contact the Customer Services Team on info@winerite.com

Can I pay by cheque?

No. Cheques are no longer accepted as a form of payment. This option may become available again in the future.

How does Winerite protect my privacy?

We are committed to protecting your privacy and will only collect, administer and process information in accordance with the Data Protection Act 1998. We will not sell your information to any third parties. Please see our Privacy Policy section for further details.